Terms of Service

1. Agreement

By creating an account or otherwise using ExtrovertAI you agree to these Terms and to our Privacy Policy. If you do not agree, do not use the service. If you are agreeing on behalf of a company, you represent that you have authority to bind that company to these Terms.

2. The service

ExtrovertAI is an AI sales prospecting tool. It helps you discover local businesses that match a market you define, researches each one from public sources, drafts personalized outreach in your voice, sends the messages you approve from your own connected mailbox, and helps you turn replies into conversations. The exact set of features may change over time as we improve the product.

3. Eligibility

You must be at least 16 years old and legally able to enter into a contract to use the service. If your country restricts business email or requires a professional licence to run outbound campaigns, it is your responsibility to comply.

4. Your account

You are responsible for the security of your account, for the truthfulness of the information in it, and for everything that happens under it. Notify us promptly at contact@stallwart.in if you suspect unauthorized access. You may not share accounts across people; ask us about team access instead.

5. Acceptable use

You agree not to use the service to:

• Send messages that are illegal, deceptive, misleading, or harassing.
• Impersonate any person or organization.
• Send messages on behalf of another company without its written permission.
• Reach out to consumers about regulated products (financial advice, medical claims, adult content, firearms, gambling, cryptocurrency solicitations, and similar) unless you hold the licences and disclosures the target jurisdiction requires.
• Scrape or attempt to reverse-engineer the service or its APIs.
• Circumvent the credit system, the send caps, the compliance guardrails, or the suppression list.
• Upload malware, run automated attacks, or otherwise attempt to harm the service.
• Resell the service, or use it to build a competing product.

We reserve the right to investigate suspected violations and to suspend or terminate accounts that break these rules.

6. Anti-spam and compliance

Cold outreach is legal in most jurisdictions when the recipient is a business contact, the sender identifies themselves honestly, the message is relevant to the recipient, and unsubscribing is easy and immediate. The service is built to support that standard by default. In particular:

• CAN-SPAM (US). Every message carries your business name and physical mailing address and a working unsubscribe link that suppresses the contact immediately.
• PECR and UK GDPR (UK). Sending to business email addresses of sole traders and partnerships requires consent or a soft opt-in and honors any objection instantly.
• GDPR (EU). Where the recipient is an identifiable natural person you rely on legitimate interests, keep the outreach relevant and professional, and honor objections. You are the controller for the outreach you send.
• CASL (Canada), Spam Act (Australia), and equivalents. You are responsible for meeting the requirements of your target country.

You are the sender of the messages you approve. You are responsible for complying with the laws that apply to those messages and to the businesses you contact. We provide the compliance mechanics; you provide judgment.

7. Credits, billing, refunds

ExtrovertAI is pay-as-you-go. Each new account receives a small allotment of free credits. Additional credits are purchased in packs. Credits are consumed only when the service actually performs work on your behalf (for example running a search, researching a lead, drafting a message, or sending a message). If work fails for a transient reason the credit is refunded automatically.

• Credit-pack purchases are handled by Stripe. All prices are stated in USD unless otherwise indicated at checkout.
• Credits are non-transferable and have no cash value. They do not expire while your account is active.
• Purchases are non-refundable except where required by law. If a pack was purchased in error or a service defect prevented delivery of the credits, email contact@stallwart.in within 14 days and we will make it right.
• Chargebacks or reversals may result in immediate suspension of the account until the dispute is resolved.
• Taxes, where applicable, are your responsibility.

8. Third-party services

The service relies on the mailbox you connect (Gmail or Google Workspace through Google sign-in, or any other mailbox over SMTP) to send the messages you approve. It only sends; it does not read your mailbox. Your use of those mailboxes is subject to the provider’s own terms, and their rate limits and policies apply. The Google API Services User Data Policy applies where relevant.

Your mailbox can be suspended. Email providers, Google included, can limit or suspend an account that sends unwanted email or keeps hitting addresses that don’t exist. That decision is the provider’s, not ours, and we can’t reverse it. To lower the risk the service keeps daily limits low, warms new mailboxes up slowly, blocks addresses that bounce, and pauses sending from a mailbox when too many of its recent emails bounce. You remain responsible for whom you email.

Google Maps. Lead search uses Google Maps features and content (business listings from the Google Maps Platform Places API). Your use of those features and that content is subject to the Google Maps/Google Earth Additional Terms of Service and the Google Privacy Policy. Google Maps content is shown inside the service for prospecting only: you may not copy, scrape, bulk-download or export it, or use it to build a separate database, and it is not included in CSV exports.

Optional integrations (for example Cal.com booking) are governed by their own terms and privacy notices; see the Privacy Policy for the full list of subprocessors.

9. Your content

You retain ownership of the information you provide (your company profile, your lead lists, the drafts you edit and approve, and any replies or reply outcomes you add to the service). You grant us a limited licence to process that information as necessary to provide the service. We will not sell it, and we will not use it to train third-party foundation models.

10. Our intellectual property

The ExtrovertAI name, marks, site, software, models, and documentation are owned by Stallwart and its licensors. You receive a limited, revocable, non-transferable licence to use the service in accordance with these Terms. Nothing in these Terms grants you any other right to our intellectual property.

Use of this website. These rules also apply to anyone visiting our website, whether or not they hold an account. The site's text, design, product illustrations, the Main Street artwork, screens, sample data and graphics are protected by copyright and trademark law. Without our written permission you may not: copy, mirror or frame the site or its product illustrations; use automated tools to scrape, harvest or bulk-download its content, other than search engines and AI assistants indexing pages to show and cite them; reverse-engineer the product from the site; or use any of it to train models for, or to build or market, a competing product. Quoting short passages with a link back is welcome.

11. Confidentiality

Non-public information one party shares with the other in the course of using the service is confidential. Each party will use it only to perform under these Terms and will protect it with reasonable care. This section does not apply to information that is already public, was independently developed, or must be disclosed by law.

12. Warranties and disclaimers

We work hard to make the service reliable, but the service is provided “as is” and “as available”. To the maximum extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that any specific message will reach the inbox, that any specific recipient will reply, that any specific lead will convert, or that the service will be uninterrupted or error-free.

13. Limitation of liability

To the maximum extent permitted by law, neither party is liable to the other for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, goodwill, or data. Our total liability for any claim arising out of or relating to these Terms is limited to the greater of one hundred US dollars or the amount you paid us in the twelve months before the event giving rise to the claim.

Nothing in these Terms limits liability for gross negligence, fraud, wilful misconduct, or anything else that cannot lawfully be limited.

14. Indemnification

You will defend and indemnify us against claims, damages, and reasonable costs (including legal fees) arising out of your outreach content, your use of the service in violation of these Terms, or your violation of any applicable law or third-party right. We will notify you of the claim, allow you to control the defence, and cooperate reasonably.

15. Termination

You may stop using the service and delete your account at any time from the app. We may suspend or terminate your account for a material breach of these Terms (including sending outreach that violates Section 5 or Section 6), for non-payment, or if required by law. On termination the licences granted here end and, subject to the retention rules in the Privacy Policy, your data is deleted or returned to you.

16. Governing law and disputes

These Terms are governed by the laws of the courts of Coimbatore, Tamil Nadu, India, without regard to conflict-of-laws principles. The parties submit to the exclusive jurisdiction of the courts located there for any dispute not resolved informally. Before filing a formal claim, each party will attempt in good faith to resolve the dispute by writing to contact@stallwart.in for at least thirty days.

17. Changes to these terms

We may update these Terms as the product and the law evolve. When we make a material change we will update the effective date at the top and, where the change materially affects your rights, notify you in-app or by email before it takes effect. Your continued use of the service after that date means you accept the updated Terms.

18. Contact

Questions about these Terms: contact@stallwart.in. Postal address: Stallwart, Coimbatore, Tamil Nadu, India.